Practical Information about Air Algérie

Air Algérie, Algeria’s national airline, serves over 70 destinations across Europe, Africa, Asia, the Middle East, and North America. This guide provides practical information, with a special focus on the phone numbers to contact the airline.

Air Algérie Contact Center

The Air Algérie Contact Center is available 7 days a week to assist with inquiries about reservations, flight schedules, fares, ticket changes, or services like cargo, baggage, and the Air Algérie Plus loyalty program. The service is offered in multiple languages: Arabic, Tamazight, French, English, Spanish, Italian, and German. Here are the main phone numbers:

• In Algeria: +213 21 98 63 63 (or the short number 3302 since 2024).
  Available from 8 AM to 8 PM, charged at local call rates.

• In France: +33 1 76 54 40 00.
  Reachable during the same hours for calls from mainland France.

• In Switzerland: +41 21 530 94 83.
  Ideal for residents in Switzerland.

• In Canada: 1 877 872 2216.
  Dedicated number for customers in Canada.

For calls from other countries (outside France, Switzerland, and Canada), use the French number with the international prefix: +33 1 76 54 40 00. Rates depend on your operator, and it’s best to check the opening hours considering time zone differences.

Other Contact Methods

In addition to phone numbers, Air Algérie offers several channels to reach customer service:

• By email: For general inquiries, send a message to contact@airalgerie.dz. For issues related to the Air Algérie Plus loyalty program, use airalgerieplus@airalgerie.dz.

• Online form: Available on the official website www.airalgerie.dz under the “Contacts” section. Fill in the required fields (name, reason for the request, etc.) for a personalized response.

• By postal mail:

  • In Algeria: Air Algérie, 1 Place Maurice Audin, Algiers, Algeria.

  • In France: Air Algérie, Customer Relations Department, 18 avenue de l’Opéra, 75001 Paris, France.
    For better tracking, use registered mail with acknowledgment of receipt.

• Social media: Air Algérie is active on its official pages (Facebook, Instagram, Twitter). You can ask questions or follow updates via these platforms.

Services Provided by the Contact Center

By contacting customer service, you can:

• Book or modify a flight ticket.

• Get information on schedules, fares, and flight conditions.

• Manage baggage (purchase additional allowance, file a claim for lost luggage).

• Address inquiries about the Air Algérie Plus loyalty program (mile credits, loyalty card, etc.).

• Submit a complaint for a delayed, canceled, or other flight-related issue.

Practical Tips

1. Prepare your information: Before calling, have your ticket number, travel date, flight number, and, if applicable, loyalty card number ready to speed up the process.

2. Call timing: Lines are often less busy early in the morning (between 8 AM and 8:15 AM). Avoid peak periods, such as summer holidays or special promotions (e.g., Osra offer).

3. Check the FAQ: Visit the FAQ section on the official website before contacting customer service, as many answers are already provided there.

4. Claims: For flights delayed or canceled from a European airport, you can invoke EU Regulation No. 261/2004 for compensation. Send your claim via email or postal mail with flight details.

Air Algérie Agencies

If you prefer in-person assistance, Air Algérie has agencies in many cities in Algeria and internationally. Visit the nearest agency for reservations, ticket changes, or specific issues. Agency addresses are listed on the official website.

Air Algérie Plus Loyalty Program

For frequent travelers, the Air Algérie Plus program allows you to earn miles redeemable for tickets, upgrades, or other benefits. For questions, contact airalgerieplus@airalgerie.dz or fax +213 23 50 23 90.

Additional Information

• Official website: www.airalgerie.dz for bookings, travel management, and the latest promotions.

• Baggage: For lost or damaged luggage, file a claim at the airport or through the Contact Center.

• Special assistance: For passengers with reduced mobility, contact customer service in advance to arrange assistance. Note that some dedicated numbers or emails for this service may not be operational; use the main channels if needed.

Air Algérie strives to make your travel experience smooth, but patience may be required during high-demand periods. By using the provided phone numbers and contact methods, you can plan your trip with confidence.